Privacy Statement for Website Users
Articles 13 and 14 of Regulation 2016/679/EU (hereinafter also "GDPR")
Reason for this notice

FLUORTEN SRL (hereinafter also the "Company" or "Data Controller") is committed to respecting and protecting your privacy and wants you to feel safe both while simply browsing the site and in case you decide to register by providing us with your personal data in order to benefit from the services made available to our Users and/or Customers. On this page, the Company provides information on the processing of personal data concerning users who visit or consult the website accessible online at (the "Site"). The privacy statement is made for the Company website alone and not for other websites that may be consulted by the user via links (for which users must refer to the respective privacy statements/policies). The reproduction or use of pages, materials and information contained within the Site, by any means and on any medium, is permitted only with the prior written consent of the Company. Copying and/or printing is permitted for personal and non-commercial use only (for requests and clarifications, contact the Company at the addresses indicated below). Other uses of the content, services and information found on this site are not permitted.
With regard to the content offered and the information provided, the Company shall ensure the Site is kept reasonably updated and revised, without offering any guarantee on the adequacy, accuracy or completeness of the information provided, explicitly declining any responsibility for possible errors of omission in the information provided on the Site.

Origin - Browser data

The Company hereby informs you that the personal data provided by you and acquired at the same time as the request for information and/or contact, registration on the site and use of services via smartphone or any other tool used to access the Internet, as well as the data necessary for the provision of such services, including browser data and the data used for the possible purchase of the products and services offered by the Company but even just the data collected from Users browsing the site, shall be processed in compliance with the applicable legislation. The computer systems and software procedures used for the operation of this website acquire, during their normal operation, certain personal data that is automatically transmitted when using the Internet. This information is not collected to be associated with identified data subjects but, by their very nature, through processing and association with data held by third parties, they could allow users to be identified. This category of data includes the "IP addresses" or domain names of the computers used to connect to the site, the URI (Uniform Resource Identifier) of the requested resources, the time of the request, the method used in submit the request to the web server, the size of the file obtained in response, the numerical code indicating the status of the response given by the web server (successful, error, etc.) and other parameters relating to the operating system and the IT environment of the user. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check the correct functioning of the Company's website. It should be noted that the aforementioned data could be used to ascertain liability in the event of computer crimes against the Company site or other connected sites: with the exception of this possibility, the data on web contacts do not currently persist for more than a few days.

Origin - Data provided by the user

The company collects, stores and processes your personal data for the purpose of providing products and services offered on the Site, or for legal obligations. In relation to some specific Services, Products, Promotions, etc., the company may also process your data for commercial purposes. In such cases, specific, separate, optional and always revocable consent shall be requested with the procedures and at the addresses indicated below.
The optional, explicit and voluntary sending of e-mails to the addresses indicated in the dedicated area of the Site, as well as the compilation of questionnaires (e.g. forms), communication via chats, push notifications via APP, social networks, call centres, etc., entails the subsequent acquisition of some of your personal data, including those collected through the use of the Apps and related services, which are necessary to respond to requests. We also point out that when using a mobile connection to access digital content and services offered directly by the Company or by our Partners, we may need to transfer your personal data to such third parties. We point out that you could access the Site or connect to areas where you could be enabled to post information using blogs or message boards, communicate with others, for example from the Company page on Facebook®, LinkedIn®, YouTube® and other social network sites, review products and offers and post comments or content. Before interacting with these areas, we invite you to read carefully the General Conditions of Use taking into account the fact that, in certain circumstances, the information posted can be viewed by anyone with access to the Internet and that all the information you include in your posts can be read, collected and used by third parties.

Purpose of the processing and legal basis

The data are processed for the following purposes:

  • strictly in connection and necessary to register on the website, for the services and/or Apps developed or made available by the Company, to use the related information services, to manage contact or information requests, to complete the purchase of products and services offered through the Company website;
  • or ancillary activities related to the management of User/Customer requests and sending replies, which may include the transmission of promotional material; for the completion of the purchase order for the products and services offered, including aspects relating to payment by credit card, the management of shipments, the possible exercise of the right to reconsider foreseen for online purchases, updates on the availability of products and services temporarily unavailable;
  • in relation to the fulfilment of obligations under EU and national regulations, the protection of public order, the investigation and prosecution of crimes;
  • direct marketing, i.e. sending advertising material, direct sales, undertaking market research or commercial communication of products and/or services offered by the Company; this activity may also concern products and services of companies of the Company Group and be undertaken by sending advertising/information/promotional material and/or invitations to participate in initiatives, events and offers aimed at rewarding users/customers, performed using “traditional” methods (e.g. standard mail and/or calls from operators), or through “automated” contact systems (e.g. SMS and/or MMS, telephone calls without operator, e-mail, fax, interactive applications), pursuant to Art. 130, par. 1 and 2 of Legislative Decree 196/03 and subsequent amendments and additions;
The provision of data for the purposes referred to in points 1), 2) and 3), connected to a pre-contractual and/or contractual phase or functional to a user's request or required by a specific regulatory provision, is mandatory and failure to provide this data will make it impossible to receive information and access any services requested; with regard to point 4) of this Privacy Statement, consent to the processing of data by the user/customer is instead free and optional and always revocable without affecting the usability of the products and services, except for the impossibility for the Company to keep you updated on new initiatives or on particular promotions or any advantages available to users/customers.
The Company may send commercial communications for products and/or services similar to those already provided, pursuant to Directive 2002/58/EU, using the e-mail address, or postal address, you gave at the time, to which you may object using the procedures and addresses given below.

Methods, processing logic, retention and security measures

The processing is carried out also with the aid of electronic or automated means and is performed by the Company and/or by third parties, which the Company can use to store, manage and transmit the data. The data shall be processed with the logic of organising and processing your personal data, including in relation to the logs originating from the access and use of the services made available via the web, the products and services used in relation to the purposes indicated above and, in any case, in such a way as to guarantee the security and confidentiality of the data. The personal data processed shall be retained for the times provided for by the legislation in the applicable time.
Again with regard to data security, in the areas of the website set up for particular services, where personal data are requested from the browsing user, the data is encrypted using a security technology called Secure Sockets Layer, abbreviated to SSL. SSL technology encodes information before it is exchanged via the Internet between the user's computer and the Company's central systems, making it incomprehensible to unauthorized persons and thus guaranteeing the confidentiality of the information transmitted; moreover, transactions carried out using electronic payment instruments are carried out directly using the platform of the payment service provider (PSP) and the Company retains only the minimum set of information necessary to manage any disputes. With reference to personal data protection, the user/customer is invited, pursuant to Art. 33 of the GDPR, to report to the Company any circumstances or events which may lead to a potential “data breach”, in order to allow the immediate assessment and the possible implementation of actions to counteract this event, by sending notification to or by contacting Customer Service. The measures adopted by the Company do not exempt Customers from taking due care to use, where required, a password/PIN of adequate complexity, which they must update periodically, especially if they fear a data breach/identification by third parties, and keep in a safe place and make inaccessible to third parties, in order to avoid improper and unauthorized use.


A cookie is a short string of text that is sent to your browser and, possibly, saved on your computer (alternatively on your smartphone/tablet or any other tool used to access the Internet); this generally occurs every time you visit a website. The Company uses cookies for various purposes, in order to offer you a fast and secure digital experience, e.g. allowing you to stay logged in to a protected area active while browsing through the pages of the site. The cookies stored on your terminal cannot be used to retrieve any data from your hard disk, transmit computer viruses or identify and use your e-mail address. Each cookie is unique to the browser and device you use to access the Site or use the Company App. Generally, the purpose of cookies is to improve the functioning of the website and the user's experience, although cookies can be used to send advertisements (as specified below). For more information on what cookies are and how they work, see the “All about cookies” website at For detailed information on Cookies, read the dedicated page.

Areas of communication and data transfer

For the pursuit of the aforementioned purposes, the Company may disclose and process the personal data of users/customers in Italy and abroad using third parties with whom we have relationships, where these third parties provide services at our request. We shall only provide these third parties with the information necessary to perform the requested services, taking all measures to protect your personal data. The data may be transferred outside the European Economic Area where it is necessary for the management of your contractual relationship. In this case, the recipients of the data shall be subjected to protection and security obligations equivalent to those guaranteed by the Data Controller. In case of use of services offered directly by our Partners, we shall provide only the data strictly necessary for this purpose. In any case, only the data necessary for the pursuit of the intended purposes shall be disclosed and the guarantees for data transfers to third countries shall be applied, where required. We may also disclose personal data to our commercial service providers, for marketing reasons, appointed as external data processors for this purpose. Furthermore, personal data may be disclosed to the competent public entities and authorities for the needs of compliance with regulatory obligations or for the investigation of liability in case of computer crimes against the site; it may also be disclosed to, or allocated to, third parties (as data processors or, in the case of suppliers of electronic communication services, autonomous data controllers), who provide IT and telematic services (e.g. hosting, management and development of websites) and which the Company uses for the performance of tasks and activities of a technical and organisational nature instrumental to the functioning of the website. The parties belonging to the above categories operate as separate Data Controllers or as Data Processors appointed for this purpose by the Company.
Personal data may also be revealed to Company employees/consultants who are specifically trained and appointed as Data Processors.
The categories of recipients to whom the data may be disclosed are available by contacting the Company at the addresses indicated below.

Rights of data subjects

You can exercise at any time your rights as recognized by the law, including:

  • to access your personal data, obtaining evidence of the purposes pursued by the Data Controller, of the categories of data involved, of the recipients to whom they may be disclosed, of the applicable retention period, of the existence of automated decision-making processes;
  • to have inaccurate personal data concerning you rectified without delay;
  • to have your data erased, in the cases foreseen;
  • to restrict the processing or to object to it, where possible;
  • to request the portability of the data that you have provided to the Company, i.e. to receive them in a structured, commonly used and machine-readable format, also to transmit such data to another controller, within the limits and with the constraints foreseen under Art. 20 of the GDPR;
Furthermore, you can lodge a complaint with the Data Protection Authority pursuant to Art. 77 of the GDPR.
For the processing referred to in point 4) of the purposes, the Customer can always revoke consent and exercise the right to object to direct marketing (in “traditional” and “automated” form). In the absence of indications to the contrary, objection shall refer to both traditional and automated communications.

Data Controller

The Data Controller, pursuant to Art. 4 of the GDPR, is FLUORTEN SRL, VIA CERCONE, 34 - 24060 CASTELLI CALEPIO (BG) VAT number: 00226800167 - Tax Code: 00226800167
The rights indicated above may be exercised at the request of the data subject according to the procedure indicated by the Customer Service or on the Company's website or using the following references: FLUORTEN SRL (+39 (0)35 442 5115).
The use of the Website, including those intended for tablets and/or smartphones, by the Customer and/or the User implies full knowledge and acceptance of the content and any information included in this version of privacy statement published by the Company at the time the site is accessed. The Company may change this privacy statement without notice and therefore recommends that it be checked periodically.

The Data Controller